Shipping Policy

Effective Date: January 2024

Welcome to DEF Hero! We value your business and want to ensure that your order is delivered to you in a timely and efficient manner. Please review our shipping policy below for all the information you need regarding shipping rates, times, and conditions.

Shipping Rates

We offer a variety of shipping methods to meet your needs. Shipping rates are calculated at checkout based on the shipping destination, weight, and dimensions of your order.

  • Standard Shipping: Free Nationwide Shipping 
  • Express Shipping: Free Nationwide Shipping 

For international orders, customers are responsible for any customs duties, taxes, or additional fees required by the destination country.

Processing Time

Orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation. You will receive an email notification once your order has shipped, including tracking details.

  • Orders placed before 10 AM CST are processed the same day.
  • Orders placed after 10 AM CST will be processed the following business day.

Shipping Times

Estimated delivery times vary depending on your location and the shipping method selected:

  • Domestic (USA)
    • Standard Shipping: 2-3 business days
    • Express Shipping: 1-2 business days

Please note that delivery times are estimates and may vary due to external factors such as weather, shipping carrier delays, or customs clearance for international orders.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package directly on the shipping carrier’s website.

Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • Some international locations may not be serviceable. In such cases, we will notify you before processing your order.

Lost or Stolen Packages

DEF Hero is not responsible for lost or stolen packages. If your tracking information shows that your package has been delivered but you have not received it, please contact the shipping carrier for assistance. We recommend purchasing shipping insurance for high-value orders.

Address Changes

Please ensure that all shipping information is accurate at the time of purchase. If you need to update your shipping address after placing your order, contact us as soon as possible at [email protected]. Changes cannot be made once the order has been dispatched.

Returns and Exchanges

If you wish to return or exchange an item, please refer to our Return Policy. Shipping fees for returns or exchanges are the responsibility of the customer, except in the case of defective or damaged products.

Contact Us

If you have any questions about our shipping policy, please contact us at: